Pricing / Payments
- How much does it cost to pre-book an e-bike or a dock?
- How does the monthly and annual membership work?
- What is a plan?
- How do I buy a plan?
- Why do I need to enter my payment method details before opening a trip?
- Can I buy a plan in cash?
- How do I delete one of my payment methods (credit cards)?
- How do I deactivate my account?
- How can I reactivate a plan again after deleting all my payment methods?
- I am not able to cancel my plan
- Can I have more than one payment method linked to my Santander Cycles Leicester account?
- How can I request a refund?