To close the trip at the end of your ride, you will need to return the e-bike at any of our docking stations. All trips must start and end at the station and the trip isn’t considered closed until the bike is properly docked at a station – this does not have to be the same station where you started your trip.
Once your trip is closed, you’ll be sent a receipt for the trip including the start/finish date and place. If you don’t receive this email, this may mean that the trip hasn’t been closed properly or an error has occurred.
You can see if you have any open trips and the history of all your trips in the My Account section on the Santander Cycles Leicester website, https://rideonleicester.com/ or Ride On UK app.
You can also book a dock in advance if you want to ensure there will be a dock available for you to use when you finish a ride.