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Santander Cycles Leicester
Key Workers Stage
Why can’t everyone use the e-bike scheme now?
When will everyone else be able to try the e-bikes?
Why are you only providing access to key workers?
How do you decide who is a key worker?
Are students considered key workers?
See all 7 articles
Who operates the Santander Cycles Leicester scheme?
What are e-bikes?
How many docking stations are available?
What age do you need to be to use Santander Cycles Leicester?
How can I book a bike/dock?
See all 11 articles
How to register / Sign up
What kind of information do I need to provide to register?
What should I do if I have not received my validation email?
How can I keep logged in to my account?
What should I do if I forget my password?
Pricing / Payments
What is a plan?
How do I buy a plan?
Can I buy a plan in cash?
Why do I need to enter my payment method details before opening a trip?
How do I delete one of my payment methods (credit cards)?
See all 10 articles
What is a KeyCard?
How do I link my account with the Virtual KeyCard to my mobile device?
How can I link my Virtual KeyCard to another mobile device?
What are the differences between the Physical and the Virtual KeyCard?
What should I do if I cannot open a trip with the Virtual KeyCard?
See all 7 articles
Using the e-bikes
What is a ‘trip’?
How do I unlock a bike?
How do I use the e-bike?
Can I stop between stations?
What do I do if the bike runs out of charge while I am using it?
See all 12 articles
Safety and Security
What are you doing to protect against Covid-19?
Where can I find information about Coronavirus and local guidelines for Leicester?
How often are the e-bikes checked?
Where can I find advice on cycle training and other advice related to safer cycling/maps/route finder?
Can I lock the bike with a personal lock?
See all 9 articles
Reporting a problem or accident
How do I report a damaged bike?
I’ve had an accident! What do I need to do to get a refund?
Can I change my username?
Can I have more than 1 account?